FluentCRM is a cutting-edge WordPress plugin that offers both self-hosted email marketing automation and CRM solution. Not Paid Add-ons! FluentCRM automatically integrates with popular e-commerce, lead generation, membership, and LMS plugins without any add-ons. Here, we will briefly discuss 13 customer experience metrics. They let you measure these steps and automate the funnel based on goal. This self-hosted WordPress CRM can be a solution to several of your problems. That’s all for E-commerce triggers. Data Value: The value from FluentCRM you are going to send to the remote source against the Data Key. #Array & JSON Casting. Create Cron Job. Zapier Integration with FluentCRM. Along with the usual features of a typical CRM, it offers a few extra. The percentage of people who opened your email and clicked on the link you provided is measured by the click-through rate (CTR). However, if you still have questions, this FAQ page is the perfect place to get your question answered. Using the deep integration settings for Woocommerce, Easy Digital Downloads, LifterLMS, and LearnDash, you can sync the data from these plugins into FluentCRM. FluentCRM FluentCRM. This plugin provides HR, CRM, and accounting functionality all in one place to make managing all facets of your. FluentCRM’s customer data and lead management platform allow admins to keep eyes on all developments and track down the MVP customers/leads. In order to help you make the most of this tool, we tried to cover as much as possible in our regular documentation. That’s why we will add more supported webhooks to let you automate workflows and marketing automation. Updated on February 28, 2022. 5. With the powerful features this tool offers, you can create multiple sales funnels which will. Introduction to FluentCRM Automation. 2. Salesflare – Powerful CRM to scale up your business. Now from the FluentCRM menu, navigate to Settings ⇒ Incoming WebHooks and copy the webhooks. Customer Retention Rate. This enables the business owners to devise thorough. This will open a modal and you will see a few options and select the CSV file from the available options. Then you will see a pop-up window appear, here you can enter a suitable Internal Label. WordPress User: Import and Sync WordPress users automatically and segment by list and tag. Induce excitement through pre-launch emails. {fluentcrm. Pricing: FluentCRM paid plans start at $129/year for 1 site license with all features included. This approach enables a focused strategy, helping pinpoint the KPIs that genuinely measure your performance. Optional: In the Connection name field, enter a name for the connection. Belongs To: CRM KPI Dashboard Metric Category: Customer Loyalty. Management KPI dashboard. Clearout performs 20 validation checks while cleaning your bulk email list. FluentCRM is the best and complete feature-rich Email Marketing & CRM solution. From the Reports option in FluentCRM, if you navigate to WooCommerce then you can see an advanced report of the WooCommerce data on your site. No. Go to Amazon SES console home, In the navigation pane, choose Verified Identities, and click on Create Identity. Action Blocks. Here you’ll get the option to Create Webhook. There are two plugins to install. CRM Metrics / Brand Value / Market Share / Business Performance. Not Paid Add-ons! FluentCRM automatically integrates with popular e-commerce, lead generation, membership, and LMS plugins without any add-ons. FluentCRM Reviews (0) Ask a question. You can send emails and tailor them exactly to your business needs without writing out. Induce excitement through pre-launch emails. If you have 100 leads in your pipeline and only 10 close, your close rate is 10%. Get a clear and actionable view of your email marketing performance, and take your business to the next level with FluentCRM and Numerics! FluentCRM 2. Now, if you scroll down to the Redirect URL section, you’ll see a new option. A clean CRM report is a matchless treasure. RESTful Web services allow the requesting systems to access and manipulate Web resources through a standardized interface. The steps for this Automation are explained in detail below for your convenience. Stay on top of the KPIs that matter most to your business and make data-driven decisions with confidence. QuillForms is a user-friendly form builder plugin for WordPress that simplifies the creation of custom forms. In the Connection type dropdown, select FluentCRM. The report data shows the Total Revenue, Total Orders, Total Customers, Average Revenue Per Customer, Active Subscriptions, Cancelled Subscriptions, Average Order Value (AOV), Average Order/Customer…Automation Name: Provide a Name for the Automation. With FluentCRM’s integration with Fluent Forms, you can quickly head to the edit form action and enable form landing page mode easily. FluentCRM 101 New to FluentCRM and not sure where & how to get started?Internal Label: A Short Title that is described in the Internal Label. View revenue for specific emails. JetPack – A complete WordPress CRM package. Resend Failed FluentCRM Emails Using WP Mail SMTP. However, note that FluentCRM is self-hosted — you will be responsible for storing all data generated in this plugin. It’s an affordable option that can significantly cut down email marketing costs for small businesses, LMSs, and Membership sites. FluentCRM offers lots of dynamic merge codes for your email subject, the body that you can use to personalize your emails. No reviews yet. Advanced Filter. It has everything a beginner needs to get started and has the power to follow you along when you need more advanced features. First copy the Webhook URL at FluentCRM -> Settings -> SMTP/Email Sending Service Settings and Select Postmark from the dropdown and copy the webhook URL. With FluentCRM’s integration with Fluent Forms, you can quickly head to the edit form action and enable form landing page mode easily. 1. Delete connected contact when a user gets deleted: If you want to remove a user from FluentCRM when the user is deleted from the WordPress user base, you can utilize this option. It broke the Fluent Forms LTD campaign record. Along with that, our UI enhancements and other UX. Single site: $103/year. # Built-in FluentCRM DB Models. 2 includes some important features for those who use Tutor LMS. g. FluentCRM is an extended EMA that also maintains a relationship between the user and the marketer through automation along with dedicated Email Campaigns and Email Sequences. You have to verify the domain and email address in order to set up the notification. Then you will find a page appear where you have to select the form & Map Primary and Other data. FluentCRM 2. 4. Intro Are you looking for a powerful email marketing and customer relationship management solution to drive engagement and boost your business? Look no further than the QuillForms FluentCRM addon. Track your FluentCRM campaign's progress with Numerics' Campaign Status widget. Even after the rise of social media marketing and PPC (Pay-per-click) advertisement, it remains the channel with the highest ROI. Stay informed and optimize your strategy with real-time insights. 5. It’s relatively easy for you to use this integration without any extra effort; just a 3 step process: First, make sure you have WPFunnels Pro and FluentCRM activated on your site. From Settings, select Incoming Webhooks. You can add some of your CRM contacts to a list or tag them based on the gravity form. Subscribed: Someone who has opted in from your lead sources and also confirmed the double opt-in email you sent. The three-strike rule should be your first course of action when dealing with harassment from customers. Examples: contact, contact. . Given that big companies are relying on offers to retain customers, safe to say that emails with offers will work the best for retaining your customers. This doc will describe the REST API Endpoints of FluentCRM. The URL to the Cron Invocation via the web page of the WordPress Cron Script. CRM KPIs Vs. FluentCRM Pro is a paid version that adds a number of advanced features and options not found in the free version. On the next screen, you will be asked to give Drip API Key, you can acquire the API key by going to Drip Profile -> User Info -> API Token. 2. Internal Description: A Short Description that is described in the Internal Description. 5 sites: $199/year. FluentCRM proporciona una serie de métricas que te permiten evaluar el rendimiento de tus campañas. Request Format: JSON or Form method. At first, go to your FluentCRM dashboard and click on the Automations tab. It is specifically designed for small to medium-sized businesses. However, some differences make them two different metrics with distinct calculation methods. WP Fusion – syncs WordPress with your preferred customer relationship management system. Sequence filtering for automation. We understand the hard work and dedication it takes to identify security vulnerabilities. In this documentation, we will see and learn how FluentCRM organizes contact data and some actions that are possible from the. REST (representational state transfer) is a software architectural style that defines a set of constraints to be used for creating Web services. You can choose from the various field types listed in the below. FluentCRM has improved both as a product and as a brand this year. 9 stars on. Pricing: FluentCRM offers three pricing plans, starting at $129 per year for a single site license (with higher plans for 5 or 50 sites). What is it? Unlike other tools in this list, FluentCRM is a WordPress plugin that offers email marketing automation and CRM features. Talking about the cost-efficiency brings us to the second factor that helped FluentCRM win the Plugin Madness 2021. 5 Site License : $ 249/Per Month. Cron jobs are important because they allow for the automated execution of scripts and programs at specified. FluentCRM is the ultimate WordPress CRM and email marketing plugin for WordPress users. What sets FluentCRM apart from its competitors is that it is a self-hosted. 2) Email Marketing: FluentCRM includes a powerful email marketing platform that allows you to send newsletters and automation sequences. It lets you focus on building personalized visually seductive content without a framework or HTML codes. Select FluentCRM (REST API) from the CRM dropdown, and you’ll be prompted to enter the URL to the site where you’ve installed FluentCRM. 2. These messages are the heart of your community-building efforts. FluentCRM Plugin Pricing. User Role: Available WordPress User Roles to select for the Contact. For Every Minute Execution, you may skip this. 8. Install, Upgrade and Activate FluentCRM License; Transfer License from one Domain to another; Introduction to FluentCRM Dashboard; Migrating into FluentCRM from Other Platforms; Global Settings. More focus on subject lines and content quality. That means, more than 3,000 businesses are automating their email marketing with FluentCRM. These metrics will directly measure customer satisfaction, loyalty, and factors influencing customer experience and your business performance. FluentCRM offers numerous easy-to-use hooks, functions and PHP API to interact with it's data and underlying API. Compare that to the 5 site license of FluentCRM at $249, nearly half the cost of Groundhogg. You can import your exported automation JSON file here. Check Email Settings In FluentCRM. Regularly add new content to the page. FluentCRM 2. Create two. This warning should include the message that their current behavior is not acceptable as per company standards. It has dashboards to display the reports and KPIs. ConvertKit. Phrases like “Missing Out,” “Gone,” “Lost,” and “Vanishing” generate a sense of exclusivity slipping through the fingers. A high retention rate is a sign that the business is providing a high level of value to its customers, and it is typically a good. It is also the simplest and fastest CRM and Marketing Plugin on WordPress. Our developer team is working continuously to improving it, and this last month, we have released 14 feature…FluentCRM is a marketing automation plugin for WordPress. FluentCRM Install. Landing pages are paramount to conversions, but creating them is a whole other thing. Docs. We are currently on beta. This update comes with improvements to the newly released recurring campaign, more smart code for your dynamic data, and some under-the-hood improvements. Migration to FluentCRM is now just a few steps of work. What’s New in FluentCRM 2. The Enable Create new contacts in FluentCRM when a visitor adds a comment in your comment form option automatically adds your site commenter as a subscriber in FluentCRM by adding a checkbox after the comment box. Email Subject & Body. What integrations are available with FluentCRM? FluentCRM is a marketing automation plugin for WordPress. Data-driven marketing is your piece of cake with FluentCRM!Top features of BetterDocs that are elevating customer support For FluentCRM. Import contacts from LifterLMS. $129/year. Basics of Automation Actions. 34 – File Upload Compatibility, ActiveCampaign Data Import & One-click Unsubscribe November 14, 2023; The Future of Email Marketing: Predictions and Trends November 9, 2023; FluentCRM-GetGenie Integration: Start Writing Your Marketing Emails with AI Magic! November 1, 2023 Calculate the total number of emails sent over the selected time period, including both successful deliveries and bounced emails. On the next screen, you will be asked to give MailChimp API Keys, you can acquire the API key…. 4. FluentCRM is free, however, the integrations and advanced features are only available in the pro version. Now click on the Create List button and name your list. Also, consider how many sites you need. You can check the REST API status from the tools. FluentCRM comes with both incoming and outgoing webhooks. FluentCRM is a Self Hosted Email Marketing Automation Plugin for WordPress. FluentCRM is a CRM and email marketing automation plugin that works natively within WordPress. To do so: Go to FluentCRM dashboard. FluentCRM is built on top of WordPress REST API and depends on CRON jobs and REST API endpoints. FluentCRM is a Customer Relationship Management and Email Marketing & Automation tool that manages customer contacts, and markets through email and also runs automation based on conditions & activities. Words or symbols such as “Black Friday,” “deals,” “%,” “discounts” and “off” generate excitement. FluentCRM provides REST API to manage various kinds of tasks and access FluentCRM data as well. FluentCRM is a Self Hosted Email Marketing Automation Plugin for WordPress. Easily edit any element and make your emails irresistible! Set email background color, font style, font size, link color, and content appearance and easily control the global style of your email with a wide range of global style options!Autonami by WooFunnels is the newest CRM plugin for WordPress, it launched in spring of 2023. FluentCRM is a self-hosted email marketing automation plugin that helps you manage leads and customers, email campaigns, automated email sequencing, learner and affiliate management, and monitor user activities and so much more; without ever having to leave your WordPress dashboard. Benchmarking is a very important step to measure actions or steps that are taken for any Email Marketing or Business Campaign. Premium version pricing starts at $129/year for a single site. 0 brings two important improvements to the email sequence module. Before you start the CRM metric and KPI setup process, you first have to identify what those KPIs are. Never miss a beat with Numerics and FluentCRM. You can add users to FluentCRM lists and view relevant list information from the ticket sidebar. it's designed to go head to head with other solutions like MailChimp, Getresponse, Constant Contact, and more. Stay informed and make informed decisions. Recurring Campaign. It’s the holy grail of sales metrics. The percentage of people who opened your email and clicked on the link you provided is measured by the click-through rate (CTR). As we have seen and learned about the Contacts Dashboard and also the General & Dynamic Segmentation of the FluentCRM contacts, we have noticed that there is an Advanced Filtering option available in the FluentCRM. Just follow this simple guide to learn how to integrate MemberPress with FluentCRM. If the number is going down through a period of time, there might be some problem between your company and customers. Next, create a few tags and. In v. 👦 Eric Gracieta from BrockwayProduction, WordPress Consultant FluentCRM looks like a very promising WordPress-powered CRM. Install, Upgrade and Activate FluentCRM License. Integrating a form via outgoing webhook request. Goals/Trigger Block(Benchmark) Goals/Trigger blocks are goal or trigger items that your user might do. Just like a newspaper, email newsletters are a regular publication that serves news, updates, business information, helpful tips, etc. This can be deleting your contacts, adding them to a specific list of tags, changing contact. Automation Name: Provide a Name for the Automation. From the Reports option in FluentCRM, if you navigate to LearnDash then you can see an advanced report of the LearnDash data on your site. 1. 8. Additionally, birthday marketing is a powerful technique to enhance customer experience and increase revenue. Here are 5 metrics to measure sales team performance and CRM success. FluentCRM is a great way to manage customer relationships without doing every small detail on your own. 6. You gathered data on your KPIs and your unique sales process in steps two and three. Get your Webhook URL from FluentCRM. No. Though email marketing is more cost-efficient than the other channels of marketing, it definitely isn’t that cheap! Most of the email marketing solutions you will find in the market are sometimes too expensive. Quản lý khách hàng tiềm năng và khách hàng của bạn,. At first, go to your FluentCRM dashboard and click on the Create a New Automation button to add a new automation funnel. You can access the Company Module features in the Contacts section of Fluent CRM’s dashboard. FluentCRM is a marketing automation plugin for WordPress. EDD – Advanced Reports. Pricing types. Compose Email in FluentCRM. In the earlier documentations, we have seen Basics of Automation Actions, Primary Actions, WordPress Actions, Email Actions, Goals or BenchMark Actions, and LMS Actions there are also a few other actions in the FluentCRM to help you automate things in the WordPress website such as Woocommrce, Fluent Support, etc. zip file and upload this on the Add New page is by using the Upload Plugin button, after that click Install & Activate. 1. While syncing the data, you can also assign certain List and Tag to the contacts. Bulk Actions Bulk action is an action that can be applied to multiple items at once, rather…3rd Party Integrations/Triggers. Metrics. 5. Check the checkbox Enable Double Opt-in Confirmation for new contacts so that FluentCRM will send a double opt-in email to the user as soon as the form is submitted to confirm. Split test automation scenarios. It provides you with the features you need to manage an unlimited number of. Stay ahead of competitors. Certain CRM metrics may be part of KPIs, while others aren’t significant. To start a new recurring campaign, go to the ‘ recurring campaign ’ option. For that, we have created a separate tutorial. Starbucks. Cloudways Application Cron Job. I was very clear that I was not switching to it yet because I didn’t feel as if it was ready. NOTE: FluentCRM offers helper functions and methods to interact with FluentCRM's database so you may use those things instead of Models directly. Click the Email Setting s tab and you’ll find the fields to set the sender options. Track opens trend on a line graph. From here, click on the Create a New Form button in the top right corner to make your form. As we have seen and learned about the Contacts Dashboard and also the General & Dynamic Segmentation of the FluentCRM contacts, we have noticed that there is an Advanced Filtering option available in the FluentCRM. Welcome to FluentCRM API doc. From now on, FluentCRM is ready to deliver an immersive experience to its users, helping them manage their B2B communications more efficiently. FluentCRM Pro v2. In terms of efficiency, Clearout claims to be 98% accurate. With FluentCRM ‘s WooCommerce integration, you will gain more leverage over your customer relationships & discover new insights that weren’t used before. With FluentCRM’s email sequence, you can create email sequences and stay in touch with your audience from the very beginning. I understand that the base plugin will be offered for free in the WordPress plugin directory. What are email marketing KPIs? Key Performance Indicators, or KPIs, in email marketing are vital measures that provide email senders with a clear and precise view of their campaign. Your business deals with both easy and complex problemsIn the earlier version of FluentCRM, users face challenges when attempting to upload files or pictures. WP Fusion. Previously FluentCRM tags information was available under the user’s CRM profile. Along with that, we have also added some necessary feature improvements that’ll improve your overall FluentCRM experience. Compare pricing of HubSpot vs FluentCRM with the following detailed pricing plan info. FluentCRM provides REST API to manage various kinds of tasks and… Adding New REST API Key A REST API (also known as RESTful API) is an application. And go to Settings of the FluentCRM dashboard, and click on the Incoming WebHooks section. FluentCRM lets you capture your LifterLMS students as leads and tag contacts based on course enrollment and completion. If Contact Already Exists: Specify what will happen if the subscriber already exists in the database. Go to the WordPress Admin Dashboard → Plugins → Add New. Its sturdiness and easy-to-use interface make it powerful. first_name} First name of the current contact. The plugin is now contributing 20% of our annual revenue. Upsell: FluentCRM is designed in such a way, that it enables you to set on a journey of a lifetime with your users. json file. Go to FluentCRM Settings and click on Double Opt-in Settings. 6. FluentCRM allows you to integrate with several apps including Woocommerce, EDD, LifterLMS, Paid Membership Pro, AffiliateWP, and Fluent Forms, etc with which you can increase productivity and conversions by syncing data across apps. Then search for FluentCRM and click Install Now . actions. Detach subscribers to company. A success message will appear with the form shortcode and options to Preview, Edit, or change the Connection Settings. Once you’ve entered the URL, click the Authorize button, and you’ll be taken to the WordPress admin on your FluentCRM site. Copy the shortcode from the. Pricing range. RESTful Web services allow the requesting systems to access and manipulate Web resources through a standardized interface. At first, go to your FluentCRM dashboard and click on the Automations tab. This brings up a contact import pop-up from where you can choose LearnPress as the source of your import and click Next. hover over Contacts and choose Tags from the dropdown. org. FluentCRM is an exciting product, and we are so excited about it along with our customers. View important KPI metrics and business data ; FluentCRM Videos. MemberPress integration with FluentCRM. FluentCRM is a WordPress Plugin. Zoho CRM – one of the best CRM plugins for lead capturing. Learndash Integration with FluentCRM. BuddyBoss is a very popular open-source solution for creating online communities. Read More 13 Customer Experience KPIs for Optimized Customer Journey. If you own a small business, the best CRM plugin for WordPress is WP ERP. So let's take a look at that. Columns: This block will help you set up columns; you can even set different colors for the columns. Below is a…NOTE: FluentCRM offers helper functions and methods to interact with FluentCRM's database so you may use those things instead of Models directly. FluentCRM offers a lot from the start and promises a lot more in future iterations. FluentCRM Developers. Content gating is essentially locking your content behind a signup form. Spread the word about your new website launch. Now we need to go to the application inside the Cloudways for which we are going to add the cron job. Then, choose Import from Other Platforms and select ActiveCampaign from the list of providers. Issues included failed uploads and various compatibility problems, especially when dealing with media files. Autonami – a superb WordPress CRM plugin for WooCommerce stores and sending follow-up emails. FluentCRM 1. 6 trends to look for in email marketing. These are the variables you focus on to reach a particular goal. Total contacts, Email Campaigns sent from FluentCRM, All the emails generated and sent from FluentCRM, Tags, Email Templates, and many more on the front page or the dashboard. Delete Actions. Then upload your JSON file to get started. That’s just behind our most popular products – Fluent Forms and Ninja Tables. You can send emails and tailor them exactly to your business needs without writing out. It accepts an array of tags as an argument. FluentCRM’s dashboard is a refreshing sight for any email marketer. Then, choose Import from Other Platforms and select MailerLite from the list of providers. The plugin is now contributing 20% of our annual revenue. Addressing privacy concerns. Total contacts, Email Campaigns sent from FluentCRM, All the emails generated and sent from FluentCRM, Tags, Email Templates, and many more on the front page or the dashboard. Data-driven marketing is your piece of cake with FluentCRM! FluentCRM is a Self Hosted Email Marketing Automation Plugin for WordPress. FluentCRM is a self hosted email marketing automation plugin for WordPress. Go to Settings → Experimental Feature → Campaign archives on frontend then first enable it. Please read the docs carefully and implement associate actions if your FluentCRM is not sending emails. Fluent Framework. FluentCRM also strengthens this purpose by adding Automation Triggers and Actions that will be discussed in… Learning Management System is one of the most used purposes of WordPress Websites. This email made more sales than usual and helped Apple retain more customers! 3. So when you come over here on the FluentCRM side and you go to “Automations”, you are able to see the automatic integration there on the FluentCRM side. The status will be changed automatically based on the audience’s response, also you can change them manually. Go ahead and check out FluentCRM. Say goodbye to monthly paymentsBrief description. Overview of Emails from FluentCRM. Connect your tools now and unlock unlimited automation possibilities! See all integrations. They can also enter transactions, change, or update information at the touch of a button. This plugin lets you manage your leads and customers, email campaigns, and much more stuff. Then click on Create Webhook to make a new WebHook. The following keys are required for each list:Track your business' key contacts in real-time with Numerics' Top Contacts by Points widget. Then click on the Create a New Automation button to add an automation funnel. Once you are done with the details, click on the Create Cron Job to finally create the cron job. Property|FallbackValue|Transformer}} DataGroup: FluentCRM has different types of data group. # Methods # importBulk() As the name suggests, the importBulk method is used to import multiple lists at once. 1. FluentCRM has a 100% 5-star rating record among 69 reviews it received to date. Then, choose Import from Other Platforms and select MailChimp from the list of providers. Click on the Import button located on the top right corner of the page. Using their CRM, reps can track KPIs against the baseline set by the rest of the team, and work to improve their performance in healthy competition with the rest of the team. The FluentCRM App supports the following Triggers and Actions. Create your CRM dashboard. View revenue for specific emails. Honestly, the best option and similar to what some tools like ConvertKit and ActiveCampaign offer (though AC has moved toward a builder tool). From your contact dashboard, click Import. On the next screen, you will be asked to give ActiveCampaign API Key, you can acquire the API key by going to Settings -> Developer -> API Access. FluentCRM is the best option to run a flawless email marketing journey because this plugin is affordable, scalable, and has features beyond your need. GroundHogg. Previously, you could only do that when launching an email campaign using FluentCRM. Let’s dive into the details! 150% product growth. Starbucks didn’t shy away from giving offers as well. Ideal for beginners to quickly get started with email lead generation to advanced users wanting to set up funnels with advanced tagging. 0. After clicking the import button a popup will appear where you need to select the LifterLMS option as the contact source and then click next. With your logo and customized color scheme, they’ll stand out even more. It brings together all user data in one. Navigate to the domain from where you want to transfer the leads to the other domain. From there, click the Create WebHook button as below. Without REST API FluentCRM will not work. Please note that eligibility for this reward is. Free plan. In the Domain field, enter your FluentCRM WordPress URL or. Revenue metrics in email sequences. Fluent Framework. Omnisend, on the other hand, offers SMS and push notifications in addition to email. Campaign Summary & Actions. FluentCRM’s vision is to reach that point where you don’t have to use multiple third-party email marketing, sales management, customer service, etc. FluentCRM es un plugin de automatización de email marketing para WordPress. Email Marketing Automation dedicated to WordPress, and you! FluentCRM PRO NULLED is a Self Hosted Email Marketing Automation Plugin for WordPress. Then select the Category as. URL: This is the main part. For businesses keen on continuous improvement, BetterDocs comes integrated with Analytics, allowing you to track,. Then upload your JSON file to get started. Free. Content Blocks in Email Editor. Here, you can add the Name, List, Tags, and Status & then click on the Create button like the example. Interactive emails and user-generated content. This option offers powerful filtering by various contact data that are either static or dynamically changed upon.